Privacy Policy for Hartzel Dental

This Privacy Policy (“Policy”) explains how Hartzel Dental (“we,” “our,” or “us”) collects, uses, and protects your personal and health information when you visit our website https://www.hartzeldental.ca, book appointments, or receive dental care at our clinic in St. Catharines, Ontario. By accessing our Site or using our services, you acknowledge and agree to the practices outlined in this Policy. We are committed to safeguarding your privacy and complying with the Personal Health Information Protection Act (PHIPA) of Ontario as well as other applicable Canadian privacy laws.

When you engage with our services, we may collect both personal information and personal health information. This includes details you provide directly, such as your name, email address, phone number, mailing address, and payment information when booking appointments or communicating with us. As part of your dental care, we may also collect and maintain personal health information including your medical history, dental records, X-rays, and treatment plans. Additionally, when you use our website, we may automatically collect certain technical information such as your IP address, device identifiers, and browsing activity through cookies and analytics tools.

The information we collect is used primarily to deliver safe and effective dental care. We rely on it to provide accurate diagnosis and treatment, manage appointment scheduling, send confirmations or reminders, process billing and insurance claims, and maintain ongoing communication with you. We may also use the data to improve the performance of our website and enhance your overall patient experience. All collection and use of information is done in accordance with PHIPA and other legal requirements.Usage Information we may collect include your IP address, MAC Address or other unique identifier (each a “Device Identifier”) for the computer, mobile device, Wi-Fi card, or other technology (collectively, “Device”) you use to access the Site. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers. Our computers identify your Device by its Device Identifier. When you visit the Sites, we may view your Device Identifier. We use this information to identify repeat visitors to our Site. We also may use this information to send you targeted advertisements and to enhance the Site.

We do not sell your personal or health information to third parties. However, there are circumstances where limited disclosure is necessary. For example, we may share information with payment processors to complete transactions, with dental specialists or laboratories to support your care, or with insurers to coordinate coverage. We may also disclose information when required by law, for example to meet reporting obligations to regulatory or public health authorities. In addition, trusted third-party service providers who support the operation of our website or clinic may have limited access to non-sensitive information, but always under strict confidentiality and security obligations.

Like many websites, our Site may use cookies and analytics technologies to better understand visitor interactions and improve functionality. Cookies do not contain personal health information and you can adjust your browser settings to refuse or limit them if you prefer.

As a patient, you have rights under PHIPA, including the right to access your dental records, request corrections, and inquire about how your information has been shared. You may also withdraw consent for the collection or use of your information, subject to legal and clinical limitations. Requests can be directed to our designated Privacy Officer.We use products to analyze activity on our site. We use LocaliQ’s tracking technology and/or Google Analytics to understand how users use our site to enhance the user experience on our Site.

We maintain strong physical, administrative, and technical safeguards to protect your personal and health information from unauthorized access, misuse, or disclosure. While no system can guarantee absolute security, we take all reasonable steps to minimize risks and keep your data safe.

Hartzel Dental provides care for patients of all ages. Information related to children is collected only with the knowledge and consent of a parent or guardian, in compliance with Ontario’s privacy requirements.

Hartzel Dental provides care for patients of all ages. Information related to children is collected only with the knowledge and consent of a parent or guardian, in compliance with Ontario’s privacy requirements.

If you have any questions about this Policy, wish to access or correct your records, or would like more details about how your information is managed, please contact our Privacy Officer at Hartzel Dental.